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problem registering using protonmail

Posted: Wed Jul 22, 2020 1:34 pm
by tim777
I tried to register using my protonmail account but i never received the activation message in my inbox or spam. I understand that the message may take sometime to arrive, however the mail i sent to myself immediatly using the mail account that created this registration arrived a few secs later.

I'm just wondering whether there is a problem using protonmail or if it is blocked/prohibited by some as to date the only messages received are from myself.

Re: problem registering using protonmail

Posted: Wed Jul 22, 2020 6:02 pm
by TheFae
Just checked the log file for our mail service, it seems you may have miss-typed your email address.
I'm going to PM you the relevant log line so you can double check the address used or use the information with protons support team.