problem registering using protonmail

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Posts: 9
Joined: Wed Jul 22, 2020 1:20 pm

problem registering using protonmail

Post by tim777 »

I tried to register using my protonmail account but i never received the activation message in my inbox or spam. I understand that the message may take sometime to arrive, however the mail i sent to myself immediatly using the mail account that created this registration arrived a few secs later.

I'm just wondering whether there is a problem using protonmail or if it is blocked/prohibited by some as to date the only messages received are from myself.

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Posts: 13
Joined: Thu Jun 08, 2017 6:48 pm

Re: problem registering using protonmail

Post by TheFae »

Just checked the log file for our mail service, it seems you may have miss-typed your email address.
I'm going to PM you the relevant log line so you can double check the address used or use the information with protons support team.

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